Returns Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Unless it was our own mistake, return postage must be paid by the buyer.

We do not accept returns if:

The item not in its original condition, is damaged or missing parts for reasons not due to our error.

Item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Preinstalled wheel set combos are non-refundable.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@tannus.co.uk

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Discount codes are excluded from this policy.

Exchanges and returns

If you ordered the wrong size and your item is unused and undamaged we do offer exchanges. Send us an email at info@tannus.co.uk. For returns, please quote your invoice number as a reference when sending. We are unable to process your return without this. Please quote in the following way:

Tannus Online Department - #your invoice number
I Cycle
Unit 1, North Street
Clitheroe
Lancashire
BB7 1PG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.